How to Replace the Front Shock Absorber in Your LG Washer

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Your front load LG washer model WM2350HWC is outfitted with three shock absorbers that dampen the vibrations generated as the washer tub spins. One or more worn or broken shock absorbers can suddenly cause your appliance to shake excessively while it washes your clothes. If you believe a damaged shock absorber is behind your washing machine’s increased vibration, follow the step-by-step replacement guide provided below.

Appliance Repair Safety Tips

  • Always begin repairing your washer by either unplugging it or switching off the appliance at your home’s circuit breaker. You will also need to turn off the washer’s water supply before moving forward.
  • To protect your hands and eyes as you disassemble and reassemble your washing machine, wear work gloves and safety goggles.
  • If you start repairing your washer, but suddenly feel as though you cannot safely complete the job, please stop what you are doing and contact an experienced appliance repair technician to finish the repair.

How to Replace the Front Shock Absorbers in Your Front Load LG Washer

  1. Start your repair by unthreading the two screws that hold the top panel to your washer, then pull the panel back and lift it up and off your appliance.
  2. Head to the front of your appliance and pull out the detergent drawer assembly. Behind the drawer, on the washer’s control panel, you’ll see two screws. Use your Phillips screwdriver to remove both screws.
  3. Next, locate the final control panel screw, which is on the back of the panel and unthread it. With all the screws out, carefully pull the control panel off the front of your washer and rest it on top of the appliance.
  4. Near the bottom of the washer open the pump filter cover and release the drainage tube from the clip holding it in place. Then, unthread the screw that secures the filter cover housing and pull it out of the compartment. Behind the housing on the washer you’ll see a screw which helps secure the front panel, remove the screw.
  5. Open your washer door. Using a flat head screwdriver, carefully pry the boot seal clamp off the boot seal. Then, remove the boot seal from the lip of the door and tuck it inside your washer tub.
  6. Reach behind the front of the boot seal to disconnect the wire running to the door latch assembly. Next, close the washer door, and unthread the rest of the screws securing the front panel to the washer. Once the screws are out, lift the panel up and off your appliance.
  7. At this point you can see your washer’s front shock absorbers, which connect the outer tub to the washer base. To remove the broken shock absorber, you’ll need to take out the pins that secure the part to the washer tub and base. To do so, simply use a wrench to disengage the locking tab near the point of the pins, then using a set of pliers pull the pins out. Once the pins are removed, you can take out the shock absorbers.
  8. Now it’s time to install the new shock absorber. Start the process by placing the part in the mounts on the washer tub and base. Then, insert the pins to secure the shock absorber. If you’re having a hard time sliding the pins through the holes in the shock absorbers, cover the pins in soap, and then slide them through the holes.
  9. With the new shock absorber installed, you can reassemble the front of your washing machine. Start by replacing the front panel and securing the top of it with the screws you took out earlier. Then, open the washer door and reattach the door latch wire harness to the door latch. Next, pull the boot seal out of the washer tub and place it back on the lip of the washer opening. After that, reattach the boot seal clamp.
  10. Head to the bottom of your washer to reinstall the last front panel screw. Once the screw is in place, reinsert the filter cover housing. Clip the drain hose back in the housing and close the pump filter cover.
  11. Reinstall the control panel and the detergent drawer assembly. Then, to finish up the reassembly process, replace the washer’s top panel.
  12. With the new shock absorber installed, and your washer put back together, plug-in your appliance and turn on its water supply to complete your repair.

If your washer continues to vibrate excessively after you’ve replaced the damaged shock absorber, please contact us today, and one of our experienced appliance repair technicians will be happy to fix your appliance for you.

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