Senior Field Appliance Repair Technician

The desired candidate will possess the following experience, skill set and attributes:

  • 5+ years successful prior in home appliance repairs with current field experience
  • Dedicated team player who is able to ensure quick, flexible, and expert service to every customer via excellent time management skills
  • Proficient using testing equipment, read diagrams to quickly diagnose the appliance issue(s)
  • Have your own tools and if sealed system, have all the tools/equipment necessary to complete repairs
  • Confident and experienced working on all types and brands of appliances, including Samsung and LG refrigerators. Washer, Dryer, gas and electric cooktops, wall ovens, microwaves etc.
  • Coachable and trainable
  • Follow company procedures in field application, ordering, obtaining parts locally or through office
  • Can do, get it done attitude, excellent communication skills, ability to manage customers expectations and handle different personality types
  • Self- Motivated
  • Ability to present repair solutions clearly and confidently
  • Maintain 10% or less customer call backs for same issue
  • Critical thinking and ability to think through complex tasks
  • Well Groomed
  • Detailed oriented and well organized
  • Willing to continue ongoing education to meet the ever changing demands of the industry
  • Flexible work schedule and able to work Saturdays and Evenings upon request to service customers

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