Field Appliance Repair Technician
The desired candidate will possess the following experience, skill set and attributes:
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5 years successful prior in home appliance repairs with current field experience
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Dedicated team player who is able to ensure quick, flexible, and expert service to every customer via excellent time management skills
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Proficient using testing equipment, read diagrams to quickly diagnose the appliance issue(s)
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Have your own tools and if sealed system, have all the tools/equipment necessary to complete repairs
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Confident and experienced working on all types and brands of appliances, including Samsung and LG refrigerators. Washer, Dryer, gas and electric cooktops, wall ovens, microwaves etc.
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Coachable and trainable.
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Follow company procedures in field application, ordering, obtaining parts locally or emailing office part numbers and description for us to obtain parts for you
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Can do, get it done attitude, excellent communication skills, ability to manage customers expectations and handle different personality types
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Self- Motivated
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Ability to confidently sell repairs and meet minimum average call objectives
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Maintain 10% or less customer call backs for same issue
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Critical thinking and ability to think through complex tasks
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Well Groomed
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Detailed oriented and well organized
- Willing to continue ongoing education to meet the ever changing demands of the industry
- Flexible work schedule and able to work Saturdays and Evenings upon request to service customers
Most of our field technicians have been with the company for over 10 years!