Customer Service Representative

Accredited Appliance of Arizona is growing! We are a family owned and operated company, we have been in business since 1986, and are experts in our field. We are now hiring a Customer Service Representative to join our fun upbeat team. This will start as a part time position and probationary 90 day period. After 90 days, we will do a review of job performance with the potential of a full time position with benefits.

Job Responsibilities:

  • Answering and scheduling multiple incoming calls for appliance repair services while typing / entering information into our digital software
  • Outbound Quality Survey calls following up on service call and/or repairs completed to ensure 100% customer satisfaction
  • Deliver excellent customer service
  • Open and maintain customer accounts by recording account information
  • Contribute to team effort by accomplishing related results as needed
  • Identify and assess customers’ needs to achieve satisfaction
  • Keep records of customer interactions, process customer accounts and file documents
  • Act as the company gatekeeper and direct calls to the appropriate departments as needed

We are looking for a candidate with the following qualities:

  • Great Communicator, has pleasant and personable speaking voice
  • Kind, has Integrity, Confident, Stable, Intelligent, Personable
  • Grounded/Remains Centered in a busy environment
  • Persuasive, Trustworthy, Conscious and Mindful
  • Does things by the book, Has previous applicable experience
  • Takes Guidance and Feedback Well, be Coachable and Teachable
  • Ethical, Positive, Team Player, Respectful, Respectable
  • Computer Savvy, Organized, Has a Flexible Schedule
  • Be able to prioritize and manage time effectively
  • Efficient, Note Taker, Self Directed, Responsible, Punctual, Shares ideas
  • Ability to adapt and respond to different types of characters and personalities
  • Self Managed, Appreciative, Healthy, Presentable
  • Wants a Longevity and Stability within a company
  • Have a valid driver’s license with reliable transportation
  • Have a can do attitude and work well with team members to accomplish our common goal to serve customers in the most efficient and respectable manner possible
  • Dress for success. Business attire Monday-Thursday. Casual dress on Friday & Saturday.
  • Be able to pass a background check and drug testing.
If this sounds like you, you would be a great fit for our team! Please send us your resume and a time and date you would like to schedule a phone interview with a manager. When we receive your resume, we will confirm your scheduled phone interview.

Location: We are in the Scottsdale Airpark off the 101 and Raintree in Scottsdale Arizona. Easy access in a great location! This is NOT a call center environment. It is a fun, professional office. You will have your own desk and work area. Our lounge/kitchen area is stocked with snacks and refreshments for you during breaks.

Job Type: Part-time starting out for the first 90 days, this can be up to 35 hours. Then you the potential for a full time position with benefits after 90 days. 

We appreciate your interest in becoming a team member of a fun, growing organization & look forward to meeting you! 

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